One month and a day after my laptop died on me it returned from the land of the dead bits and bytes (Norwegian PC repair company Infocare). In my first post I said that I had asked HP for a repair under Norwegian consumer laws 5 year warranty. Not that easy. Since I bought the dv9074ea from Komplett.no I had to take matters to them…
So off to the phones… explaining my predicaments… logging a 5 year warranty reclaim on their website… getting a initial positive response and sending the very dead laptop off to Komplett. After verifying that my story was true, they then sent the machine off to Infocare which then repaired it by installing a new motherboard, replacing the DVD drive and updating the BIOS before promptly returning the machine to yours truly. At what cost to me? Nil, nada, nothing!
There are some horror stories of bad customer care at Komplett going around Norwegian forums, but I have nothing but praise for them. They have been very forthcoming and since I am writing this on my repaired and returned laptop I am a very satisfied customer. That’s the way it should be, and it sure guaranties that I will return as a customer.
So my Laptop Hunt ended me up where I was in the beginning; with my HP dv9074ea, a laptop that is soon 3 years old – aging would be a gentle way of putting it in the chronicles of PC life expectancy and relevance – BUT it not only runs Windows 7 RC well, it does so beautifully. I have been to some PC retail stores lately, checking out their offers and I have not seen many machines there that has a better Windows Experience Index score than mine…
So that’s it. A happy ending to something I thought would be something completely different.
AboKevin